Sold Out: Lessons from Free Press Summer Fest
On Monday, our flock returned to work after a long weekend at Free Press Summer Fest. Sure, we were slightly sunburned and in need of copious amounts of coffee. But more than anything else, we were impressed. Every year, this Houston born and bred music festival gets better and better.
The Free Press Summer Fest crew members are masters of learning from the past and improving. Need proof? FPSF was first held in 2009 — just five short years ago — when a smattering of bands (some better known than others) played for a crowd of 30,000. But this year, 90,000 music lovers braved the Houston heat for two days of concerts by hit-makers and legends like Macklemore, Of Monsters and Men, Mavis Staples, Gogol Bordello and the Postal Service. And the concert festival doesn’t just keep getting bigger. More importantly, it becomes better too. Public relations and marketing pros (And everyone else, too!), take note, FPSF has a recipe for repeated success.
Consider your audience. Anyone who attended FPSF last year can remember waiting in a long line under the hot sun to get into the park. But the organizers made that a thing of the past by sending guests their wristbands in advance. All security had to do was scan barcodes and check bags, allowing music lovers earlier access to their favorite bands.
Whether you’re throwing a killer music fest or writing a social media post, it’s all about the customer experience. Think about the audience’s experience and what they’re going through. Gather feedback. (This is where social media comes into play.) Consider what they liked and what they didn’t like. And then try to fix the things they didn’t like. They’ll appreciate it next time. Trust us.
Try something new. Things felt a little cramped at FPSF 2012, even though less people attended. So this year, the staff moved things around to make more room for guests to navigate the park. They could have become stuck in a rut and done things the same year after year, but the staff was smart enough to take a risk and experiment.
You can do the same thing when you promote a brand. Don’t write a boring old press release, just because you always write a press release. Brainstorm on what you can do to branch out and make things better. Design an infographic, create a Pinterest board or host an event. The best way to create real excitement is to do something new and exciting.
Amplify success. This year’s FPSF brought waaay more food options and experiences from sponsors. (Chipotle VIP for the People, anyone?) The event organizers used growing attendance to attract more sponsors and vendors, making the customer experience even better (Which, as we discussed, is what it’s all about, right?).
You can do the same thing as you promote your brand. Rather than trying to accomplish all your goals at once, focus on growing over time. Once you gain recognition, whether it’s a mention from an important influencer on social media or a front-page story, you can use that to show more potential audience why your brand matters. Your patience will pay off and pretty soon your brand will be a household name — just like Free Press Summer Fest.
You see what we mean? FPSF wasn’t just a rockin’ weekend, it was a prime learning opportunity too. (What can we say, we’re a little nerdy when it comes to music.) Take your notes, musical or otherwise — from the pros and learn from the past.