We are hiring: Senior Account Manager (Now Closed)

We are Black Sheep, a cause-driven creative and brand strategy agency that works with impactful companies and organizations to activate communities around things that matter. We are recruiting for a Senior Account Manager.

Learn more here: 

• The job description
• Requirements
• Open-book management + compensation
• Inclusion at Black Sheep
• How to apply

Senior Account Manager Job Description

A Senior Account Manager at The Black Sheep Agency drives projects from ambiguity to clarity. In this role, you set the tone for exceptional project management. You are a strong leader and are hyper-organized when it comes to creating and managing budgets, timelines and project briefs, and you enjoy learning more about tools, methodologies and frameworks to hone your craft. You are an expert at what you do, know the rules (and when to break them) and are adept at problem solving and conflict resolution. You possess a deep understanding of each phase in a creative project’s lifecycle and have experience planning strategically for and collaborating with clients and teammates of different marketing and creative disciplines to shepherd powerful outcomes.

You are ready to:

• Set a team-wide example for extreme organization
• Manage our most complex strategic and creative projects concurrently from start to finish, ensuring all members of the team are aligned and equipped to hit the brief on time and within scope
• Set the standard for project management and communicate with ease, intention and empathy to foster connection, collaboration and shared accountability with your clients and teams
• Partner with the Account Director to develop new agency project management best practices and mentor Account Managers on project management and client experience

Your day might include:

• Evolving the Client Experience team knowledge base in partnership with team lead(s) to create consistency in our account and work processes, performance outcomes and quality of product
• Ensuring the Client Experience team is equipped with the tools, information and resources necessary to fulfill their duties, mentoring and teaching what you’ve learned along the way
• Participating in recruitment and onboarding of new account managers
• Owning timely project communications with clients and project teams through email, Slack and phone communication
• Creating and managing Wrike (our project management system) workspaces, projects and task lists and delegating work to the project team
• Translating a scope of work into a comprehensive project plan, including budgets, timelines, milestones, briefs and RACIs
• Tracking deliverables, managing expectations (internally and externally) and anticipating needs
• Owning internal and external review schedules, facilitating feedback and vetting the work against the project’s goals and the agency’s standards
• Anticipating project risks/red flags and notifying the team of resourcing issues, delivery status and/or changes in schedule
• Scheduling, planning for and leading client and project meetings with your team; assessing project progress, advancing next steps and providing regular status updates to keep all parties tracking toward the deadline
• Assisting with vendor communications; sourcing new external resources as needed and helping onboard new partners to Wrike
• Supporting the business development team with scopes of work, workloads and estimates for existing clients; working with the Account Director to spot business development opportunities with existing clients
• Contributing to process-improvement across the project management spectrum

Job Requirements

Below is a description of the traditional experience that can lead to strength in this role, but we are background agnostic and value candidates with different and unique work histories. Please, share your experience with us and tell us why you believe you'd be a strong candidate for this project management-centric role.

• 4-6 years of relevant experience in which you have managed multiple projects, written for brand initiatives, executed strategic marketing initiatives and met aggressive deadlines at an agency or in another fast-paced environment  
• Exceptional project management and organizational skills with obsessive attention to detail
• Understanding of the creative process, marketing and branding best practices and the nuanced digital landscape
• Experience developing and executing large-scale project plans, budgets and timelines 
• Experience measuring marketing initiatives and reporting on results—Google Analytics, Sprout Social, email or other similar platforms  
• Strong, concise, creative writing skills  
• Advanced communication skills, including both written (documents and presentations) and interpersonal communication skills  
• Confidence and poise to successfully present strategy or program recommendations to clients  
• Ability to confidently handle managing 4-8 clients simultaneously 
• Location: Remote, but located within North America

Salary Range

$55,000 to $75,000

Open-Book Management and Bonus Compensation

From the inception of Black Sheep, we've made a conscious effort to always keep people as the central focus of our growth strategy. As a team we practice open-book management and huddle weekly to discuss our financial trajectory. We pay out quarterly bonuses to the team based on specified quarterly agency targets. Team members are currently averaging 12% of their annual salary in bonus annually with potential to increase based on agency performance. We win and lose as a team and our bonus structure is no different.

Inclusion at The Black Sheep Agency

Yes, we’re a gathering of rebels. We’ve come together to change minds and accelerate impact for organizations and businesses that are leading communities toward a more equitable future. In our field of strategy, marketing and creative ideas, we know the playing field isn’t fair, and getting a dream job is easier for some than others.

We believe our ecosystem is strengthened through perspective and collaboration, and that can only happen when mentorship, leadership and career opportunities are open to all. We’re looking for go-getters and figure-it-outers— people who think beyond the ordinary list of awards and internships and tell the story of how they’ve transformed their professional life through personal initiative and creativity.

We don’t believe talent and expertise should look the same—ever. Tell us how you’ll join us in sparking an empowered and brilliant future for our communities. Be your own agent of change. We want to meet you.