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That’s a Lot of Money to Say You’re Sorry

We’ve all probably seen them.

These “Sorry Ads.”

During the NBA finals commercial break, I noticed a few ads making heartfelt apologies to consumers. One after another. None of them really impressing me with that bended knee apology. I decided to do some light Googling. Turns out it’s a thing. It’s dubbed an Apology Ad. This year Wells Fargo, Uber, and Facebook decided to create commercials costing millions of dollars to apologize. I mean they all probably could have slid into your DMs for a more direct approach. 

Anyways, this reminds me of the ole’ mere-exposure effect from college which suggests just saying something(really anything) exposes your audience to it and creates familiarity; which can affect your decisions. So it really doesn’t matter if we know the facts or if the ideas/messages are true. Just the idea that we’ve been exposed to it creates the likelihood we’ll be more accepting to it. 

So remember to keep your ears, eyes, and brains open to your media and technology. They may just be setting you up.  

I suppose they tried, right? 

Adam Smith

@AdamRandSmith
@ShearCreativity: