Living generically.

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Not While I’m Peeing: The Science of Unwelcomed Marketing

How to make your marketing presence less intrusive.

The Science of Intrusive Marketing

“I love you, but you have no idea what you’re talking about.” PR Lessons from “Moonrise Kingdom”

The parallels of Moonrise Kingdom and marketing.

What Moonrise Kingdom taught us about PR.

Rebels lead the way: more solid advice from our favorite historical game changers

Lessons learned from inspirational game changers.

Advice from historical rebels.

Father knows best: PR lessons from our dads

Father knows best.

Help! My mom won’t quit liking my Facebook posts and other social media crises

Good Advice from our favorite Baaaaad Asses

Advice from game changers.

Signing On: Getting the Best Agency for Your Buck

Things to consider when hiring an agency for the first time

Hiring an agency

How $20, a pair of boots and a letter changed my worldview

how a simple interaction changed perspective

how $20 changed perspective

The First Time Ever I Saw Your Facebook: Marketing Love Songs

love songs that explaing real-life situations

Valentine's Day Love Songs

how to use prose as inspiration for copywriting

Copywriting 101

‘Twas the week before Christmas over here at Black Sheep
Where carols were playing over loud email beeps
The lights were all hung reminding us to be cheery
But with much to be done, we started to grow weary

The clients were restless, hoping to check out soon
As the Black Sheep worked hard by the light of the moon
One last release, a few more lines of copy
We had to act fast, but we couldn’t be sloppy

Then, in a twinkling, we heard something outside
A fat man in a suit hollered, “Hop in my ride!”
We looked at each other, not sure how to respond
But he seemed pretty nice, so we shrugged and jumped on.

He yelled “Ho, ho, ho!” but it wasn’t offensive –
And somehow, we all felt less apprehensive
But where were we going? And would there be elves?
We couldn’t help wondering in spite of ourselves.

This ride, how mysterious! This old man, how hairy!
As we sped through the night, we felt twinges of merry
We noticed that time was no longer an issue
And as we turned a corner, St. Nick passed a tissue

On South By, On TEDx, on Creative Mornings and tweeting
On press conferences, clippings, on last-minute meetings
Viewing the past year with this red-clad historian
We sped through the year on his festive Delorean

He spoke not a word, as we flew near Downtown
Then over to Montrose, soon we were Heights-bound
As we saw all the things that inspire Black Sheep
That old guy was right, we all started to weep

But the tears were not sad ones, no they were quite happy
(and readers, we’re sorry, this is where things get sappy)
For a very brief second we’d let our brains forget
That the things we accomplish are worth all the sweat.

That all the experiences – big ones and small
Are really the very best present of all
And ideas, like popcorn exploding in our heads
Are better than mistletoe and a warm bed

Feeling revived and ready to spring into action
Santa dropped us off, smirking with satisfaction
But as we opened our laptops, we heard o’er the roof
“Happy holidays, Sheep!” and we all raised a hoof.

You see, we thank Santa for showing us how
All it takes is remembering what came before now
But when making a list of the naughty and nice
There’s no doubt that old man will be checking it twice

We left him a gift – to remember the night
And pasted our logo in very plain sight
On the door of his shiny time-traveling sleigh
We couldn’t resist – it’s the true Black Sheep way.

Despite our rebellion, we hope you all know
How much you have helped this ol’ company grow
Each time we make toasts to celebrate this season
We hope that you realize that YOU are the reason.

New year goals

Don’t Speak: The Top Four Ways to Brand a Body (Without a Hot Iron)

Different ways marketers can show brand loyalty

Top Four Ways to Brand a Body (Without a Hot Iron)

Coffee Talk: Ellipses— Fascist Punctuation of Insipid Insult?

Ellipses etiquette

Penguins, Monkeys and How to Leverage Your Business

leveraging your business

Remembering the successes and failures of Steve Jobs

Remembering Steve Jobs

Rage Against the Hipster Music Blog Machine

Hipster music trend

The Five Languages of Not Screwing Things Up With Your Clients

Lessons on maintaining a good relationship with clients

Keeping clients happy

Most branding advice assumes one organization with one leader making the final call. Coalitions, networks with local chapters and groups of partners chasing a shared goal don't work that way. They decide together, priorities compete and the smallest partners often have the fewest people to carry the brand once it exists.

We've been working through these dynamics with the Houston Cultural Districts and the institutions and artists around them, building a shared brand for the city's arts scene. Recently, Natalie Wells (Director of Strategy), Jo Skillman (Creative Director) and Ren Mitchell (Director of Growth) walked through that process at the Houston Media Conference in a luncheon keynote called "Undefinable On Purpose." 

Here's what we've learned that applies to any organization whose brand depends on partners it doesn't control.


Who needs to be heard before a shared brand can take shape?

A shared brand needs input from everyone who will be asked to use it, champion it or be represented by it. Those groups overlap less than most leaders expect. Funders and civic partners tend to focus on visibility and economic impact. Practitioners care about credibility and fair representation. Community members want to know whether the story sounds like them.

We layer our research so each group is heard where they'll be most candid:

1:1 interviews draw out honest perspectives from decision-makers.

Focus groups show how people negotiate their differences in real time.

Sitting in on partner board meetings, when we're invited, adds context no interview can.

This phase doubles as early community building. People are far more likely to adopt a brand they helped shape.

Try this: Before any creative work starts, list every group that will use, fund or be represented by the brand. Then decide how you'll hear from each one.


How should research tensions inform brand strategy?

A tension is a place where two things people care about pull in different directions, and both sides are usually true. As Natalie put it, tensions show where people are most invested, which makes them some of the most useful findings research can turn up.

In our work with the Houston Cultural District, nearly every strength came with a risk. Greater visibility for neighborhood arts could accelerate displacement in communities already under pressure. Recognition tends to concentrate around large institutions, leaving midsize organizations and mid-career artists out of the story. And many of the stakeholders who want a stronger collective story are the same ones who resist being summarized.

Most complex nonprofits carry their own versions: headquarters versus chapters, legacy programs versus emerging ones, a national message versus local identity. Naming them explicitly gives the creative team something real to design around. It also moves the hard conversations to the start of the process, where they cost the least.

Try this: Write your biggest tensions into the research findings as plain either/or statements. Then decide together how the brand will handle each one before design begins.


How can a brand reflect real complexity without losing clarity?

A brand can hold complexity only when it commits to a clear point of view. When research keeps concluding that a community is everything at once, creative teams stall and strategy drifts toward language that feels safe and says very little. Jo named this risk directly in the creative brief:

"We've all heard it said: Houston is a little bit of a lot of things. Diverse, a tapestry rich with culture. However, trying to be everything to everyone will water down our visual and written creative. The brand directions we propose must contain a strong point of view on who we are and why. It's difficult but necessary."

The shared brands that hold up best work as a frame. They hold many stories at once while making a clear claim about what connects them. That gives participants room to see themselves in the brand without diluting the whole.

Try this: Test every brand direction with one question: could another city or coalition say this about itself? If the answer is yes, it isn't specific enough yet.


How do you keep a coalition aligned through creative decisions?

Alignment depends on agreeing to the goal in writing before anyone sees creative. We view the creative brief as the document that nails everything to the wall. Keep it short and candid, and use it to surface likely friction before hours go into design.

The brief earns its keep later, when feedback drifts toward personal preference. The group doesn't need to agree on the shade of blue. It needs to agree the work is reaching the larger goal. With many decision-makers, holding that line keeps reviews productive and protects the timeline.

When stakeholders are creatives themselves, start with a session reviewing a wide range of visual references. The value is in the reasoning behind each reaction, which gives the group a shared vocabulary for every review that follows.

Try this: Open every creative review by rereading the brief's goal out loud. Ask reviewers to tie each piece of feedback back to it.


How does a shared brand stay recognizable across very different organizations?

Consistency in a distributed brand comes from a small set of elements that never change. A system that has to work on a neighborhood mural and a museum banner needs a recognizable thread, whether a color, a mark, a pattern or a phrase. Protect those elements and let everything around them flex to fit the partner and the setting. 

Adoption also depends on capacity. Many coalition partners have no designer or communications staff, so participation has to be easy. Toolkits, templates, co-branding guidance and ready-to-post assets lower the barrier and help smaller organizations stay visible within the brand.

Try this: Choose the few elements partners can never change. Then build a starter kit that a partner with no designer could use in an afternoon.


When should rollout planning begin for a multi-stakeholder brand?

Rollout planning should begin while the brand is still in development. A shared brand gains value only through use, so partner onboarding, distribution and digital activation need to be designed alongside the identity. Each partner should see a role that matches its capacity, from a large institution running a full campaign to a small organization sharing a single post. Planning early also surfaces practical questions, especially around funding, while there's still time to solve them.

Try this: Ask each partner now what they could realistically do in the first month after launch, and build the plan and budget around those answers.


What makes a shared brand worth the effort?

A brand built across many organizations takes more listening and more deliberate facilitation than one built for a single institution. The return is a story more people feel ownership of and will carry into their own work.

If you're leading a coalition, network or multi-partner effort and the brand keeps stalling, we can help. 

Coalitions and multi-partner networks need a brand everyone can carry. Lessons from building a shared Houston arts brand with the Houston Cultural Districts, with steps to try.

How to Build One Brand for Many Organizations | Black Sheep

What building a shared Houston arts brand with the Houston Cultural Districts taught us about building one brand for many organizations

Condensed

Coalitions don’t get one decision-maker or one story. Here’s what we learned building a shared arts brand with the Houston Cultural Districts.

The Black Sheep blog is turning up the volume on community engagement, social media strategy, Houston happenings and what it means to lead a purpose-driven life.

The Black Sheep Agency | Social impact and nonprofit blog

We like to type as much as we like to listen.

We're not shy.

How Can a Coalition Share One Brand?

Living generically: Part I